Shopping Info

Sêling

Questions? Just ask.

Required field.

Required field.

Phone number must be digits.

Required field.

Online Credit Card Payment: We accept domestic VISA, MasterCard, and JCB credit cards.
Bank Transfer: Please transfer the payment to the bank account we provide. After completing the transfer, visit the order inquiry page to check the status of your order and enter the remittance information for us to process and ship your order.

Store-to-Store Delivery: We offer 7-11 and Family Mart store-to-store delivery services. Orders within Taiwan typically take 2-3 business days, while orders to outlying islands (such as Penghu, Kinmen, Matsu) take 3-5 business days.
Chunghwa Post Parcel Delivery: Delivery within Taiwan usually takes 2-3 business days, and 3-5 business days for outlying islands.
Order Processing Time: All orders require 2 business days for preparation and dispatch.
Parcel Tracking: We provide parcel tracking services. You can check the status of your package on the order inquiry page.
Shipping Origin: All orders are shipped from Guangfu Township, Hualien County.

Order Confirmation: After completing your purchase and submitting your order, a confirmation email will be automatically sent to the email address you provided. Please ensure your email address is correct.
Order Processing Time: Orders are processed within 2 business days, which includes packaging and preparation for shipping.
Order Modifications and Cancellations: If you need to modify or cancel your order, please contact customer service within 24 hours of receiving the order confirmation. We will do our best to assist, but if the order has already entered the shipping process, no changes or cancellations can be made.
Order Tracking: Once your order is shipped, we will notify you via email and provide a tracking number. Please regularly check the status of your package. If you do not receive tracking information within 2 days after shipment, please contact customer service immediately.
Address Information: Please ensure your shipping address is correct to avoid any delays or loss of the package. Incorrect addresses may affect your shopping experience, and we appreciate your cooperation.

Product Inquiries: If you have any questions about the products, feel free to contact our customer service team, and we will provide professional consultation.
Refund: Join our official LINE account for instant one-on-one customer service.
Return Policy: If the product is defective or does not match the description, please contact customer service within 7 days of receiving the product and provide the order number and issue description. We will provide the return address and arrange a refund. Customers are responsible for return shipping costs; however, if the return is due to product defects, we will cover the return shipping.
Contact Information:
- LINE: https://lin.ee/M2FT6Jd
- Tel: 03-8702861
- E-mail: selingseling.tw@gmail.com
- Address: No. 19, Sugar Factory Street, Guangfu Township, Hualien County
We will reply to you during business hours from 9:00 AM to 5:00 PM. If we are unable to respond promptly due to high message volume, please be patient!

Personal Data Collection: When you shop or register for an account, we collect your name, email address, shipping address, phone number, and shopping history.
Use of Personal Data: We use personal data solely for processing orders, shipping products, providing customer service, and notifying you about new products and promotions.
Data Protection: We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, or alteration.
Data Inquiry and Correction: If you wish to inquire about or correct your personal data, please contact customer service. We will ensure your rights are protected within the bounds of the law.